Customer Service Support Specialist - CXC Global

Join CXC Global as a Customer Service Support Specialist and transform every customer interaction into a meaningful experience. In this dynamic role, you will serve as the first point of contact for clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. Based in Jakarta Raya, you'll be part of a growing company that values innovation and customer-centric solutions.

As a Customer Service Support Specialist, you'll use tools like Zendesk, Salesforce, and Slack to manage customer interactions efficiently. You'll handle a variety of customer issues, from technical support to billing questions, ensuring every client feels valued and heard. This role offers a unique opportunity to develop your customer service skills while contributing to a company that's making a significant impact in the industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and issues promptly and professionally.
• Manage customer interactions using Zendesk and Salesforce to ensure efficient and effective support.
• Handle a wide range of customer requests, including technical support, billing questions, and product information.
• Collaborate with the sales and support teams to ensure consistent and high-quality customer experiences.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Stay updated with industry trends and best practices in customer service to continuously enhance service quality.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure all customer interactions are documented and follow company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software such as Zendesk and Salesforce.
• Familiarity with Slack for internal communication.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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